As a Customer Service Agent, you will be responsible for handling questions, comments, and complaints regarding our online igaming business. Your goal is to provide positive customer experiences by enhancing relationships with them. 

Responsibilities 

• Communicating with the customers in a professional manner, in writing as well as verbally. 
• We expect our specialists to show respect, take personal responsibility and be able to handle stressful situations. 
• Building and maintaining relationships with existing and new customers – our key goal is to establish trust with our customers. In order to do so, it is vital to listen and understand. The customer service department’s goal is not only to help the players. 
• we aim to make our players choose to play at our clients’ brands over any other competitor 
• Identify and report improvement areas according to company procedures. 
• As you will be the first one handling customer’s issues and understanding them from their perspective, we want you to forward customer feedback to our Marketing, Product & Tech departments as this enables us to constantly improve our platform in a way that clearly reflects our customers’ perspective 
• Helping our customers with all their inquiries. 
• Assisting customers with ongoing marketing campaigns. 
• Logging tasks in accordance with company guidelines. 
• Assist payment & fraud specialists in upholding the security of the company and preventing fraudulent activities. 
• Advising players on responsible gaming tools and acting proactively on players’ gaming patterns. 
• Escalating and following up on customer cases when needed 
• Handling and verifying KYC documents. 
• Other job duties as assigned 

What You Will Need: 

• Previous experience in Support / Customer Services. 
• Excellent English language skills 
• Excellent communication and interpersonal skills to deal effectively with all business contacts. 
• Experience in assisting customers via chat and phone. 
• Ability to type at least 65 WPM. 
• Flexible and willing to work weekdays or weeknights and weekends due to varying shifts. 
• Clear thinking and problem-solving skills. 
• Positive mindset and a can-do attitude. 
• Willingness to learn and go the extra mile. 
• Computer literate with Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and/or Zendesk, LiveChat, HelpDesk 

Physical Requirements: 

• Must be able to sit for extended periods of time. 
• Must be able to type and talk on the phone for extended periods of time. • Regular attendance in the office 

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